Welcome to The Hydro Jug FAQ! Here, you’ll find answers to our most frequently asked questions. If you don’t see your question listed, feel free to contact us at support@theshydrojug.shop.
Orders and Shipping
1. How long does it take to process my order?
Orders are typically processed within 1-3 business days. During peak times or holidays, processing may take a bit longer.
2. How long will it take to receive my order?
- Domestic delivery: 3-7 business days.
- International delivery: 7-14 business days. Delivery times may vary based on your location and customs processes.
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress.
4. Do you offer free shipping?
We offer free domestic shipping on orders over a certain amount. Shipping costs for international orders are calculated at checkout based on your location and order weight.
Products
5. Are Hydro Jugs BPA-free?
Yes, all our Hydro Jugs are made from BPA-free and eco-friendly materials, ensuring your hydration is safe and sustainable.
6. How do I clean my Hydro Jug?
We recommend handwashing your Hydro Jug and lid with warm, soapy water. Avoid placing it in the dishwasher to maintain its durability.
7. Do you offer accessories for Hydro Jugs?
Yes, we have a range of sleeves, straws, and other accessories to enhance your hydration experience. Check out the “Accessories” section on our website.
Returns and Refunds
8. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened items in their original packaging. For detailed information, refer to our Return Policy.
9. How do I request a return or exchange?
Contact us at support@theshydrojug.shop with your order details and reason for the return. Our team will assist you with the process.
Miscellaneous
10. Do you ship internationally?
Yes, we offer international shipping. Please note that customs duties and import fees (if applicable) are the responsibility of the buyer.
11. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. After this window, we cannot guarantee changes as processing may have started.
12. What should I do if my order arrives damaged?
Please email us at support@theshydrojug.shop within 7 days of receiving your order. Include photos of the damaged product, and we’ll resolve the issue promptly.
Still have questions?
Reach out to us at support@theshydrojug.shop or call us during business hours. We’re happy to help!
Thank you for choosing The Hydro Jug—stay hydrated!